Privacy Policy

Last updated: 8 October 2026

About this policy

This policy explains how iRide uses personal information relating to the public website at yesiride.com. For privacy questions or requests, please use our Contact page.

The iRide app operates at app.yesiride.com. Its separate Privacy Policy covers rider accounts, profiles, content, progression and location features. Read it in the app menu under Legal & Safety → Privacy Policy. Visiting this marketing website does not itself start a Tracker session or grant access to your precise location.

Enquiries

If you contact us, we use the details you provide, such as your name, email address and message, to answer your enquiry and manage related correspondence. Please send only the personal information needed for your enquiry.

We process enquiry information for our legitimate interest in responding to people who contact us. Where an enquiry concerns a service you ask us to provide, processing may also be necessary to take steps at your request before entering a contract. Optional information is your choice, but we need appropriate contact details to reply.

Technical information

Our hosting and security services may process your IP address, browser type, requested pages and access times to deliver the website, investigate faults and prevent misuse. This supports our legitimate interest in maintaining a reliable and secure website.

Cookies and external content

Cookies and similar technologies can support website functions and remember preferences. Browser settings allow you to manage or remove cookies, although blocking essential cookies may affect website functions. Where consent is required for optional tracking, it must be obtained separately: browsing this website is not, by itself, consent.

Pages may contain embedded videos or other third-party content. When an embed loads, its provider may receive your IP address, device information and information about your interaction, and may use its own cookies or similar technologies. The provider’s privacy policy also applies. External links take you to separately operated services.

Who may receive information

This website is hosted by Bluehost. Service providers and authorised people administering iRide may process information where needed to host, maintain and secure the website or handle correspondence. Information may also be disclosed when legally required or necessary to establish, exercise or defend legal claims.

Some providers may process information outside your country. Contact us for information about providers relevant to your enquiry, processing locations and applicable transfer arrangements.

Retention

Enquiry information is retained for the period needed to answer and follow up an enquiry, manage any resulting service or resolve a dispute. Technical records are retained according to their security and operational purpose. Legal obligations may require longer retention. You can ask about retention arrangements relevant to your request.

Your rights

Depending on applicable law and the reason for processing, you may request access, correction, deletion, restriction or transfer of your personal information. You may object to processing based on legitimate interests, including direct marketing. Where processing relies on consent, you can withdraw it without affecting processing that was lawful before withdrawal.

Use our Contact page to make a request. We may need appropriate information to verify your identity securely. For app account requests, consult the app’s Privacy Policy and account controls as well.

You can complain to the UK Information Commissioner’s Office or another relevant data protection authority. Contacting us first is not a condition of that right.

Updates

We will update this policy when our website or information practices change and show the revised date above. Where required, we will bring material changes to your attention.